Handling Difficult Conversations with Clients

The strategic framework for dealing with difficult customers and clients

This is a great course on handling difficult one-on-one conversations in the workplace with your clients.


  • Small Business Employees
  • Startups
  • Business Professionals
  • Solo Entrepreneurs
  • Freelancers

We will cover a host of topics including:

  • Identifying What is Not Working Currently
  • Lessons Learned: from Professions that Routinely Conduct Difficult Client Conversations
  • Identifying the Different Types of Difficult Conversations
  • Map the Actions to Improve Client Conversations - and Identify How Do We Get There?
  • Resources to Continue the Growth

I hope you enjoy the course!


Customers don’t expect you to be perfect.

They do expect you to fix things when they go wrong.

~ Donald Porter

Course Curriculum

  Welcome - Start Here!
Available in days
days after you enroll


"... In today's session I was very impressed with the content and the way you presented it within the allotted time frame. In order for my teams(s) to successfully deploy the product we must have a good bridge. Again, thank you for helping our business users understand the change and huge productivity gain potential.."


"....was an excellent presenter inspiring interest in a difficult topic!"


"... in addition to the business knowledge and experience. Excellent speaker, trainer and motivator."

Get started now!

Your Instructor

Michel Hobson, M.A. ED T&D
Michel Hobson, M.A. ED T&D

Hi, I’m Michel Hobson!

My goal is to help you address and improve your interactions within the work environment. One key relationship is with your immediate manager or boss. Using the framework of tools that I utilized while working within the Learning and Development organizations of several Fortune 500 organizations, I can leverage my 20+ years experience as a manager, project lead, corporate trainer and workplace consultant.

I am focused and ready to help you take your work relationships to the next level, document your progress, and enhance your existing tools and resources to improve the work environment you have chosen.

Since 2006, I have mentored and facilitated live workshops, virtual live learnings to individuals and teams to address workplace issues.

You can reach me full bio at https://michel-hobson.com/about-18/ and why I do what I do at https://hobsontraining.com/.

See my LinkedIn profile for an overview of my achievements and education.


Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Looking forward to seeing you in the workshop!